Privacy Policy

1. Introduction

Brandnitions ("we," "us," or "our") operates the creative services platform at platform.brandnitions.com (the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website, client portals, and related services.

2. Information we collect

• Account data: name, email, company name, role, and authentication credentials or OAuth profile data.
• Order & project data: service configurations, intake forms, messages, deliverables, and billing records.
• Payment data: processed by Stripe; we receive transaction metadata, not full card numbers.
• Usage & technical data: IP address, browser type, device information, referral cookies, and log data for security and analytics.
• Communications: support messages and email delivery status when we send transactional notifications.

3. How we use information

We use collected information to provide and improve the Platform, process orders and payments, manage company and affiliate accounts, deliver project communications, prevent fraud, comply with legal obligations, and send service-related emails. We do not sell personal information.

4. Sharing & processors

We share data with trusted subprocessors only as needed to operate the Platform, including payment processing (Stripe), email delivery, cloud hosting, and authentication providers. These parties are contractually required to protect your data. We may disclose information if required by law or to protect rights, safety, and security.

5. Cookies & referrals

We use essential cookies for sessions and security. Affiliate referral links may set attribution cookies so commissions can be tracked accurately. You can control non-essential cookies through your browser settings; disabling them may limit certain features.

6. Data retention

We retain account and order data for as long as your account is active or as needed to provide services, resolve disputes, enforce agreements, and meet legal requirements. You may request deletion subject to applicable law and legitimate business needs.

7. Security

We implement administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure; please use strong passwords and notify us promptly of any suspected unauthorized access.

8. Your rights

Depending on your location, you may have rights to access, correct, delete, or export personal data, and to object to or restrict certain processing. Contact us to exercise these rights. EU/UK users may also lodge a complaint with a supervisory authority.

9. International transfers

If you access the Platform from outside the country where our servers or service providers operate, your information may be transferred internationally. We take steps to ensure appropriate safeguards where required.

10. Changes & contact

We may update this policy from time to time. Material changes will be posted on this page with an updated date. Questions about privacy: privacy@brandnitions.com.